Refund Policy

We want you to be completely satisfied with Schedio. This Refund Policy explains when and how you can receive a refund, and what happens when you cancel your subscription.

1. Subscription Cancellation

1.1 How to Cancel

You can cancel your subscription at any time through one of these methods:

• Self-service: Go to Settings → Billing → Cancel Subscription
• Email: Contact billing@schedio.com
• Support: Use our in-app chat or support portal

1.2 When Cancellation Takes Effect

When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for the next billing cycle
• All features associated with your plan will continue to work until the period ends

1.3 Access After Cancellation

After your subscription ends:

• Your account will be downgraded to the Free plan (if available)
• You will retain access to your data for 30 days
• You can export your data at any time during this period
• After 30 days, your account and data may be deleted

1.4 Reactivating Your Subscription

You can reactivate your subscription at any time:

• During your billing period: Your subscription continues uninterrupted
• After your billing period ends: Start a new subscription at current prices
• Within 30 days of cancellation: Your data will be restored

2. Refund Eligibility

2.1 14-Day Money-Back Guarantee

If you're a new customer on a paid plan, you're eligible for a full refund if:

• You request the refund within 14 days of your first payment
• This is your first time subscribing to Schedio
• You haven't previously received a refund from us

2.2 Prorated Refunds

We generally do not offer prorated refunds for unused time on monthly or annual subscriptions. However, we may consider prorated refunds in exceptional circumstances at our discretion.

2.3 Non-Refundable Situations

Refunds are generally not available in these situations:

• Requests made after the 14-day guarantee period
• Account termination due to policy violations
• Downgrade from a higher-tier plan to a lower-tier plan
• Change of mind after the guarantee period
• Failure to cancel before automatic renewal (except as required by law)
• Enterprise or custom contract plans (governed by separate terms)

2.4 Annual Subscriptions

For annual subscriptions:

• The 14-day money-back guarantee applies to the full annual payment
• After 14 days, no refunds are provided for the remaining months
• You can cancel to prevent renewal, but will have access until the year ends

3. How to Request a Refund

3.1 Contact Method

To request a refund, please email us at:

billing@schedio.com

3.2 Required Information

Please include the following in your refund request:

• Your account email address
• The date of the charge
• The amount charged
• Reason for the refund request (optional but helpful)

3.3 Processing Timeline

3.4 Refund Method

Refunds are processed to the original payment method:

• Credit/Debit card: Refunded to the same card
• PayPal: Refunded to your PayPal account
• Bank transfer: Refunded to the same account

If the original payment method is no longer available, we will work with you to find an alternative.

4. Chargebacks

4.1 Please Contact Us First

If you're unhappy with a charge, please contact us before initiating a chargeback with your bank. We're committed to resolving issues fairly and quickly. Chargebacks incur fees that we prefer to avoid when a simple refund would resolve the issue.

4.2 Chargeback Consequences

If a chargeback is initiated:

• Your account may be suspended pending investigation
• We will provide evidence to dispute fraudulent chargebacks
• Accounts involved in fraudulent chargebacks may be permanently terminated
• Outstanding balances from reversed charges may be sent to collections

5. Exceptions

5.1 Service Outage Credits

If our Service experiences significant downtime (beyond our SLA for your plan), you may be eligible for service credits:

• Credits are calculated based on the duration and severity of the outage
• Credits are applied to your next billing cycle
• To claim a credit, contact support within 30 days of the outage

5.2 Billing Errors

If you were charged in error (duplicate charge, wrong amount, etc.):

• Contact us immediately at billing@schedio.com
• We will investigate and correct the error within 48 hours
• Erroneous charges will be fully refunded

5.3 Extraordinary Circumstances

We may consider refunds outside our standard policy in extraordinary circumstances, including but not limited to:

• Medical emergencies
• Natural disasters affecting your business
• Other significant hardships

These requests are reviewed on a case-by-case basis.

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Questions?

If you have questions about this policy or your eligibility for a refund, please don't hesitate to contact us:

• Billing inquiries: billing@schedio.com
• General support: support@schedio.com